Business Process Design
In its many forms, business process management (BPM) is viewed as fundamental to initiatives that underpin change and drive organisational efficiency. Organisation-wide initiatives such as performance, governance, compliance and risk management, demand a systematic and consistent approach to processes and their relationships to people and technology.
Organisations are recognising this need for improved streamlined business and administrative processes. Success at process redesign requires business and process analysts who have excellent analytical and design skills. This course will equip participants with a sound foundation to becoming highly effective process analysts.
The course marries innovative process design techniques and the flexible and powerful Business Process Modelling Notation (BPMN) to form a cohesive and highly productive approach to business process design.
BPMN is fast becoming the de facto standard for modelling business and web services processes. This course provides a foundation for organisations adopting BPMN to support business and systems process improvement initiatives. BPMN is designed to document, analyse and communicate internal and external business procedures and activities by capturing descriptions of how systems operate. The uniform approach of BPMN facilitates the understanding of transactions between users, business and systems analysts, promoting buy-in from all stakeholders.
These techniques will enable participants to conduct accomplished process analysis studies and solve issues for their organisation.
Objectives
The course will enable process analysts to:
- Lead a process design study and carry out effective process analysis
- Understand BPMN and how to apply it in a variety of process mapping and simulation settings
- Design, build and optimise a business process simulation
- Solve real issues for their organisation
- Effectively engage stakeholders in the process redesign process
- Derive business benefits early
Who Should Attend?
The course is suitable for business and systems analysts who need to develop higher order business and process management skills, as well as for those new to process design who need to develop or formalize their skills.