Business Analysis to Engage Stakeholders
Soft Systems Methodology (SSM) enables managers and those involved in the delivery of a service to examine and improve their ways of working. It has a long track record in tackling complex, people-centred problems.
SSM is particularly effective when:
there is no clear agreement on what the problem is
the business requirements are unclear
there are conflicting interests
changes in business processes or organisational structure are likely
This course is designed for participants who need to resolve problems, set priorities, and identify information requirements and benefits. The methodology provides a set of principles and techniques that support solving the ‘real-world’ problems faced by organisations.
This course can be readily adapted to address any problem situation facing an organisation.
Objectives
After the course participants will be able to:
- Apply SSM principles, learning cycle and techniques, so that the participants can solve real-world problems faced by organisations
- Engage stakeholders, analyse business issues, resolve problems, and set priorities
- Analyse problem situations and identify high priority activities
- Lead in-house stakeholder groups through problem analysis
- Conduct analysis of key work processes within the organisation
- Produce material for consultation documents
- Gain group understanding of the purpose and nature of a problem and its potential solutions
- Capture information requirements and potential benefits
- Engage senior management in problem resolution
Who Should Attend?
The event is suitable for the individual, team or department that wants a highly effective tool (with an emphasis on thoroughness and speed) for analysing the problems facing their organisation. No prior analytical experience is required.